Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Conduct a knowledge needs analysis
   • Identify current and future directions of the business
   • Identify knowledge and skills required to support the current business activities
   • Identify knowledge and skills required to support future business directions
2. Analyse the knowledge inventory
   • Produce knowledge questionnaires to request information from staff about corporate knowledge
   • Identify explicit knowledge currently resident in data sources, such as policies, procedures, databases and libraries, and record its location
   • Identify the accessibility, aim and integrity of the knowledge
   • Identify the frequency of update of this knowledge, its previous versions, and its backup status
   • Identify implicit knowledge currently resident in informal sources and organisational knowledge
3. Chart the knowledge flow
   • Examine how knowledge flows from one data store to another within the organisation, and how this flow is facilitated or impeded by policies, such as access control or records management policies
   • Examine the procedures that facilitate the flow of knowledge within the organisation and their ease of use
   • Identify the corporate and individual attitudes to knowledge within the organisation
4. Produce a knowledge audit report
   • Analyse the results of the knowledge audit
   • Document findings and present to the appropriate person

Performance Evidence

Evidence of the ability to:

document the identified explicit and implicit knowledge in an organisation

establish and record the knowledge required to meet current needs

establish and record the forecast knowledge required to meet future needs.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain how the organisation’s business, policies, procedures and structure influence corporate knowledge

describe the difference between implicit and explicit knowledge

analyse and identify concepts of risk management planning and processes

explain the requirements for the design and development of questionnaires and the procedures for analysis of completed questionnaires

explain the reporting mechanisms that influence a knowledge audit

describe the key tools and models of project management.

---